Privacy Policy - Shoreditch Movers

Last updated: 1 July 2026

This Privacy Policy explains how Shoreditch Movers collects, uses, stores, shares, and protects personal data. It applies to all Shoreditch Movers customers in the area, including individuals who request quotes, book services, or otherwise interact with us in connection with moving and related services. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Shoreditch Movers is a moving and relocation service provider. For the purposes of data protection law, we act as the data controller when we determine the purposes and means of processing personal data relating to our customers, prospects, and website or service users.

This policy describes how we manage personal data when you use our services, communicate with us, request a quote, make a booking, or otherwise engage with us in relation to moving arrangements.

2. Personal Data We Collect

We collect only the personal data that is necessary for the purposes described in this policy. Depending on the nature of your interaction with us, this may include:

Identity details such as your name, title, and the names of other household members involved in the move.
Contact details such as your address, email address, and telephone number.
Service details such as move date, collection and delivery addresses, property access information, inventory details, and special handling requirements.
Payment information such as billing address, transaction records, and limited payment-related information necessary to process and verify payments.
Communication records such as emails, call notes, complaint records, and messages relating to bookings or service enquiries.
Usage and technical data where applicable, such as device information, IP address, and basic analytics relating to how our online services are accessed.
Identification and verification data where needed to protect against fraud, verify instructions, or comply with legal obligations.

We do not intentionally collect special category data unless it is necessary and you choose to provide it, or it is required for a specific service request. If such information is provided, we handle it with additional care and only where a lawful basis applies.

3. How We Use Personal Data

We use personal data for the following purposes:

To provide quotes and assess service requirements.
To schedule, confirm, and deliver moving services.
To communicate with you about your booking, changes, delays, or service updates.
To process payments, refunds, and accounting records.
To manage complaints, disputes, and service issues.
To protect against fraud, misuse, and unauthorised access.
To comply with legal, tax, accounting, and regulatory obligations.
To maintain internal records and improve our operations and customer experience.

We will only use personal data in ways that are compatible with the purposes for which it was collected, unless we reasonably determine that a new purpose is compatible with the original one or we have another lawful basis for doing so.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process your personal data. Depending on the context, we rely on one or more of the following lawful bases:

Contract – where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes preparing quotes, managing bookings, and providing moving services.
Legal obligation – where processing is necessary to comply with laws such as tax, accounting, fraud prevention, or other regulatory requirements.
Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include service administration, record keeping, operational improvement, and protection of our business and customers.
Consent – where we rely on your clear and informed consent, for example for certain types of optional marketing or other activities where consent is the most appropriate basis. You may withdraw consent at any time.

Where we rely on legitimate interests, we balance our interests against your privacy rights before processing personal data. Where we rely on consent, we will make sure it is freely given, specific, informed, and unambiguous.

5. Sharing of Personal Data and Processors

We may share personal data with trusted third parties who help us deliver our services or operate our business. These third parties act as processors when they process personal data on our behalf and under our instructions. Such processors may include:

IT and cloud service providers that host systems, store data, or support communications.
Payment service providers that process card or electronic payments.
Accounting and bookkeeping providers that help manage invoices, financial records, and tax compliance.
Customer service and scheduling tools used to manage bookings and enquiries.
Professional advisers such as lawyers, insurers, auditors, or consultants where necessary.

We may also share data with independent third parties where necessary for service delivery or legal reasons, for example with building management teams, landlords, storage providers, or public authorities. In such cases, those parties may act as separate controllers.

We require processors to process personal data only in accordance with our instructions and to implement appropriate technical and organisational security measures. We do not sell personal data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.

Retention periods are determined by considering the nature of the data, the purpose of processing, and any legal obligations. In general:

Quote and enquiry records are kept for a limited period to manage customer queries and business administration.
Booking and service records are retained for the duration of the service relationship and for a reasonable period afterwards.
Financial and accounting records are kept for the period required by tax and accounting laws.
Complaint, dispute, and insurance-related records are retained for as long as needed to resolve the matter and defend legal claims.

When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention practices.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and careful management of third-party processors.

Although we take reasonable steps to safeguard information, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that affects your rights and freedoms, we will act in line with our legal obligations.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions and exemptions, but we will always consider your request carefully. Your rights include:

Right of access – you may request confirmation of whether we process your personal data and receive a copy of it.
Right to rectification – you may request correction of inaccurate or incomplete personal data.
Right to erasure – in certain circumstances, you may request deletion of your personal data.
Right to restriction – you may request that we limit processing in specific situations.
Right to data portability – you may request that certain data be provided in a structured, commonly used format.
Right to object – you may object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

Please note that exercising a right does not always mean the data will be removed or changed immediately, especially where we must retain information for legal or contractual reasons.

9. International Transfers

If personal data is transferred outside the UK, we will take steps to ensure that it is protected to a standard that is substantially equivalent to UK data protection requirements. This may include using approved contractual safeguards or relying on other lawful transfer mechanisms where appropriate.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is necessary in connection with a family move and provided by an adult customer or authorised representative. If we become aware that we have collected data from a child without appropriate authorisation, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will apply from the date it is published. We encourage customers to review this policy periodically so they remain informed about how personal data is handled.

Summary of Our Commitment

Shoreditch Movers is committed to processing personal data lawfully, fairly, and transparently. We collect only what we need, use it for defined purposes, share it carefully with trusted processors, keep it only as long as necessary, and respect your privacy rights.

By using our services, you acknowledge that this Privacy Policy applies to you as a Shoreditch Movers customer in the area.