Privacy Policy
Shoreditch Movers Privacy Policy
This Privacy Policy explains how Shoreditch Movers collects, uses, stores and protects your personal data when you use our services. It applies to all Shoreditch Movers customers and prospective customers in our service area, including individuals, households and business clients who request or use our moving, packing, storage or related services.
We are committed to processing your personal data in accordance with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to provide you with clear, transparent information about our data practices and your rights.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with Shoreditch Movers and which services you use. The types of data we may collect include the following.
Identification and contact details, such as your full name, postal address, service address, billing address and other contact details that you provide to us when making an enquiry, requesting a quote or booking a service.
Service and booking information, such as details of your move, inventory lists or descriptions of items to be moved, access details for collection and delivery locations, preferred dates and times, and any specific instructions you provide to enable us to carry out the service safely and efficiently.
Communication records, including information you provide when you contact us by phone, through an online form or in writing, as well as internal notes relating to your bookings, feedback and any complaints or queries.
Payment and transaction data, such as information about the amount charged, payment method and payment status. Where payments are processed through a third-party payment provider, we do not receive or store your full card details; we only receive confirmation of payment and limited transaction information.
Technical and usage data, where applicable, such as information about how you use any online tools or forms that we may provide, including the date and time of your enquiry and basic device or browser information, to help us maintain security and improve our services.
You are not obliged to provide personal data to us. However, if you choose not to provide information that we reasonably need to deliver our services, we may not be able to respond fully to your enquiry or perform a contract with you.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases.
Performance of a contract. We process your data to provide you with a quote, to prepare and perform a moving or related services contract, to manage your bookings and to communicate with you about the services you have requested.
Compliance with legal obligations. We may process personal data where necessary to comply with our legal duties, for example with respect to tax and accounting requirements, record keeping, or responding to lawful requests from public authorities.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes maintaining and improving our services, managing our relationship with you, preventing fraud and ensuring the security of our staff, vehicles and systems.
Consent. In certain cases, we may ask for your consent, for example to send you marketing communications about our services when you are not already a customer or where this is required by law. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes.
To respond to enquiries and provide quotes, including calculating estimates for moving, packing or storage services, assessing accessibility and other practical requirements.
To manage bookings and perform our services, including planning and scheduling your move, allocating staff and vehicles, confirming arrangements and communicating with you before, during and after the service.
To manage payments and billing, including issuing invoices, processing payments via our chosen payment processors and handling any queries or disputes regarding charges.
To provide customer support, including handling complaints, resolving operational issues, responding to feedback and managing any claims relating to loss or damage.
To maintain safety and security, including ensuring the safety of our team, our customers and their property, protecting our vehicles and equipment, and preventing misuse of our services.
To improve our services and operations, including training staff, reviewing service performance, and analysing aggregated information to understand customer needs and optimise our offerings.
To comply with our legal and regulatory obligations, including maintaining records for tax, audit and other legal purposes.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy and where we have a lawful basis to do so.
Service providers acting as processors. We may engage third-party companies to assist with payment processing, secure data storage, operational software, customer management tools or communications systems. These providers act on our instructions, are not permitted to use your data for their own purposes and are required to implement appropriate security measures.
Professional advisers. We may share data with our accountants, legal advisers, insurers or other professional advisers where this is necessary for them to provide their services to us and to help us comply with our legal and contractual obligations.
Authorities and regulators. We may disclose personal data when required to do so by law or in response to valid legal requests, for example from law enforcement or tax authorities, or to protect our rights, property or safety or that of our customers or staff.
We take steps to ensure that any third parties with whom we share personal data provide sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing meets the requirements of data protection law and ensures the protection of your rights.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. The exact retention period depends on the type of data and the context in which it was collected.
Customer and booking records are typically kept for a period that allows us to manage ongoing services, respond to queries or complaints and comply with legal obligations regarding record keeping and tax. After the relevant retention period has expired, we will securely delete or anonymise your data so that it can no longer be associated with you.
Where we rely on consent to process personal data, for example for certain marketing activities, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever occurs first, subject to any legal obligations to keep specific records for longer.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Shoreditch Movers customers in our service area, subject to certain limitations and conditions set out in the law.
Right of access. You have the right to request confirmation of whether we process personal data about you and, if so, to obtain a copy of that data along with information about how we use it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we are not required to retain it for legal reasons.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing and we are considering your request.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling related to those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is needed for legal claims.
Right to data portability. In some circumstances, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another controller where this is technically feasible and based on consent or contract.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before you withdrew consent, but we will stop further processing that relies on consent.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns where possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any significant changes will be communicated through our usual channels. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
