Terms and Conditions

Shoreditch Movers Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Movers provides residential and commercial removal, transport and related services across its service area in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all services supplied by Shoreditch Movers unless otherwise agreed in writing by a director or authorised representative of the company. No verbal statement or representation made by our staff alters these terms unless confirmed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation that requests or accepts a quotation, places a booking, or otherwise contracts with Shoreditch Movers for removal or related services.

Services means any removal, packing, unpacking, loading, unloading, transport, storage, furniture assembly or disassembly, and any other services provided by Shoreditch Movers.

Goods means all items, furniture, boxes, equipment and personal belongings which are the subject of the Services.

Premises means the property or properties where the Services are carried out, including collection, delivery and any intermediate locations.

Contract means the agreement between Shoreditch Movers and the Customer incorporating these Terms and Conditions, any written quotation and any agreed variations.

2. Quotations and Prices

All quotations are provided based on the information supplied by the Customer at the time of enquiry. Quotations are normally given as either a fixed price or an hourly rate with an estimated duration. Quotations are valid for a limited period specified at the time of issue. If no validity period is stated, quotations are valid for 30 days from the date of issue.

Shoreditch Movers reserves the right to revise a quotation or apply additional charges if

1. The information provided by the Customer was incomplete, inaccurate, or has changed. 2. Access at any Premises is significantly different from that described, including parking, lifts, stairs or distance to the vehicle. 3. Additional Goods or services are requested or required beyond those originally specified. 4. Work is delayed or extended due to circumstances beyond our reasonable control, including waiting time, key delays, congestion, or adverse weather conditions. 5. The move takes longer than anticipated due to the condition, packing, or nature of the Goods, or due to unsafe or restricted access.

Unless stated otherwise in writing, all prices are exclusive of congestion charges, parking fees, tolls, and local authority charges, which will be payable by the Customer in addition to the quoted price where they apply.

3. Booking Process

A booking is only confirmed once Shoreditch Movers has issued a written booking confirmation and, where required, the Customer has paid any applicable deposit. Provisional dates or verbal discussions do not constitute a confirmed booking.

The Customer is responsible for providing accurate details when booking, including the collection and delivery addresses, access information, property type, number and nature of Goods, special handling requirements, and any time restrictions or building rules that may affect the Services.

Shoreditch Movers may request photographs, inventories or other information to assist with planning the move. Failure to provide requested information may result in delays, additional charges or, in severe cases, an inability to complete the work on the agreed date.

Shoreditch Movers reserves the right to decline or cancel any booking where the requested work is unsafe, unlawful, or beyond the capabilities of the equipment and labour available.

4. Payments and Charges

Unless otherwise agreed in writing, a deposit may be required to secure a booking, with the balance payable on or before the day of the move. For hourly rate bookings, the final charge will be based on the actual time taken, subject to any minimum charge specified in the quotation or booking confirmation.

Payment methods will be confirmed at the time of booking. The Customer agrees to ensure that cleared funds are available when due. Shoreditch Movers reserves the right to withhold commencement or completion of the Services if payment has not been received as agreed.

Where payment is not made on the due date, Shoreditch Movers may charge interest on the overdue amount at a reasonable rate and recover all reasonable costs incurred in enforcing payment. For business Customers, credit terms may be granted at the sole discretion of Shoreditch Movers, subject to credit checks and ongoing review.

If the Customer disputes any part of an invoice, the undisputed portion must still be paid by the due date. Any dispute must be raised in writing within seven days of the invoice date, providing full details of the matter in question.

5. Cancellations, Postponements and Delays

The Customer may cancel or postpone a booking by giving written notice to Shoreditch Movers. The following charges may apply, based on the notice period before the scheduled start time.

1. More than seven days notice: deposit may be refundable or transferable at the discretion of Shoreditch Movers. 2. Between seven days and 48 hours notice: a cancellation or postponement fee of up to 50 percent of the quoted price may be charged. 3. Less than 48 hours notice: a cancellation or postponement fee of up to 100 percent of the quoted price may be charged.

Where a booking is made with less than 48 hours notice, the Customer acknowledges that cancellation may incur up to 100 percent of the quoted price.

If the move cannot proceed on the day due to factors outside the control of Shoreditch Movers, including unavailability of keys, incomplete legal formalities, access restrictions, or unsafe conditions at the Premises, waiting time and additional charges may apply. If the move must be abandoned or rescheduled for such reasons, this may be treated as a late cancellation, and charges may be applied accordingly.

Shoreditch Movers reserves the right to cancel or postpone the Services in the event of extreme weather, unsafe conditions, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control. In such cases, we will seek to agree an alternative date or solution with the Customer. Our liability will be limited to refunding any pre-paid amounts for Services not provided, and we will not be responsible for any consequential loss arising from such cancellation or postponement.

6. Customer Responsibilities

The Customer is responsible for

1. Ensuring that all Goods are properly packed, secured and labelled unless packing services have been expressly included in the Contract. 2. Removing and safely disconnecting any appliances prior to the move, unless otherwise agreed. 3. Ensuring that all valuables, important documents, jewellery, money and items of special value are removed and carried personally. 4. Providing clear instructions, directions and contact details so that our team can access all Premises without unnecessary delay. 5. Arranging suitable parking and, where applicable, any required permits or authorisations for our vehicles.

Shoreditch Movers is entitled to assume that any person present at the collection or delivery address who appears to have authority to give instructions is authorised by the Customer to do so.

7. Services and Access

Shoreditch Movers will exercise reasonable care and skill in providing the Services. We will supply labour, vehicles and equipment appropriate to the scale of the move as assessed from the information provided.

The Customer must ensure that adequate access is available at all Premises. This includes suitable vehicle access, clear stairways and corridors, and safe conditions for carrying Goods. If our team considers any access route or method of moving an item unsafe or likely to cause damage to property or Goods, they may refuse to proceed or may suggest alternative arrangements.

Shoreditch Movers is not responsible for dismantling or reassembling furniture, removing doors or windows, or disconnecting appliances unless such work has been specifically agreed in the Contract. If our team assists with such tasks at the Customer’s request, it will be on a reasonable care basis and without acceptance of specialist liability for the internal workings of any item.

8. Items Not Accepted or Restricted

Unless expressly agreed in writing, Shoreditch Movers does not accept for removal or handling

1. Explosive, flammable, corrosive, hazardous or illegal materials. 2. Live animals or plants requiring specialist care or temperature control. 3. Perishable goods that may deteriorate during transit or delay. 4. Cash, financial instruments, precious metals, high-value jewellery, or irreplaceable personal items such as original deeds, manuscripts or collections of exceptional value.

If such items are included without our knowledge, Shoreditch Movers shall have no liability for loss, damage or consequences arising from their carriage and may take reasonable steps to remove or dispose of them safely.

9. Liability for Loss or Damage

Shoreditch Movers will take reasonable care to protect the Customer’s Goods and property while providing the Services. Our liability for loss or damage, whether to Goods or Premises, is subject to the limitations set out in this section.

We will not be liable for

1. Normal wear and tear, minor scratches, or scuffs that are commensurate with handling and transport. 2. Damage to Goods packed by the Customer, unless there is clear evidence of mishandling by our staff. 3. Loss or damage arising from defective, insecure or unsuitable packing materials supplied or used by the Customer. 4. Electrical, electronic or mechanical failure of items where there is no visible external damage. 5. Damage to furniture or Goods that are already worn, defective, fragile or not designed to be moved in assembled form. 6. Loss or damage caused by atmospheric or climatic conditions such as damp, condensation or temperature changes.

Where damage to Premises occurs as a direct result of our negligence, Shoreditch Movers will at its option either arrange for reasonable repair or offer fair compensation based on the extent of the damage and the current value of the affected area or item.

In any event, the total liability of Shoreditch Movers for loss or damage arising from a single event or series of connected events shall be limited to a reasonable amount proportionate to the price paid for the Services, unless a higher level of cover has been expressly agreed in writing and an additional charge paid.

The Customer must notify Shoreditch Movers in writing of any loss or damage as soon as reasonably practicable, and in any case within seven days of completion of the Services, providing full details and any available evidence. Failure to do so may prejudice our ability to investigate and may limit or exclude our liability.

10. Insurance

Shoreditch Movers maintains appropriate insurance cover for its operations, including public liability and, where applicable, goods in transit. These policies are subject to terms, conditions and exclusions which may affect the level of cover in specific circumstances.

The Customer is advised to check their own household or business insurance to ensure adequate protection for Goods during removal and transit. If a higher level of cover is required, the Customer should discuss this with us in advance so that appropriate arrangements may be considered where possible.

11. Waste, Disposal and Environmental Regulations

Shoreditch Movers is committed to complying with relevant waste and environmental regulations within its operating area. We are not a general waste carrier and will only remove items for disposal or recycling where this has been expressly agreed in the Contract and is lawful and safe to do so.

Where clearance or disposal services are requested, the Customer warrants that they have the right to authorise removal and disposal of the items concerned. Items designated for disposal may be taken to licensed facilities, recycled where possible, or otherwise managed in accordance with applicable regulations.

Shoreditch Movers will not transport or dispose of hazardous, controlled or prohibited waste. If such items are discovered among Goods designated for removal, we may refuse to handle them and may seek reimbursement of any costs incurred in dealing with them safely.

The Customer agrees not to request or encourage any activity that would breach local waste regulations, fly-tipping rules, or duty of care obligations in respect of waste handling. Any fines, penalties or costs resulting from inaccurate information or unlawful instructions provided by the Customer may be charged back to the Customer.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with a member of the team on site where possible so that it can be addressed promptly. If the matter is not resolved, a formal complaint should be submitted in writing with full details of the issue, including dates, addresses, and any supporting evidence.

Shoreditch Movers will review all complaints in a fair and timely manner and may request additional information where needed. We aim to reach a resolution by agreement where possible. If a dispute cannot be resolved by negotiation, either party may consider independent mediation or legal action as appropriate under the governing law clause below.

13. Data Protection and Privacy

Shoreditch Movers will use the Customer’s personal data only as necessary for the administration and performance of the Contract, including quotations, bookings, service delivery, payments and aftercare. Personal data may also be retained to comply with legal obligations and for legitimate business interests such as record keeping and risk management.

We take reasonable steps to safeguard personal data and do not sell such data to third parties. Information may be shared with insurers, legal or professional advisers, and subcontractors where required for the provision of the Services or to protect our legitimate interests.

14. Subcontracting

Shoreditch Movers may, at its discretion, use vetted subcontractors or partner companies to carry out all or part of the Services. In such cases, we remain responsible for ensuring that the Services are delivered in accordance with the Contract, subject to the limitations of liability set out in these Terms and Conditions.

15. Variation of Terms

Shoreditch Movers may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless a later version is specifically agreed in writing. Any changes to key terms requested by the Customer must be agreed in writing by Shoreditch Movers to be effective.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if this is not possible, deleted. The remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking, accepting a quotation, or allowing our team to commence work, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.