Shoreditch Movers Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Movers provides removal, transport, loading, unloading, packing, and related moving services in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to make the moving service agreement clear, fair, and practical for both sides.

In these terms, references to we, us, and our mean Shoreditch Movers. References to you and your mean the person or business placing the booking, including anyone acting on their behalf. The services covered may include domestic moves, office removals, single-item transport, packing support, dismantling and reassembly, and waste removal where agreed in advance. These terms apply whether the booking is made online, by phone, or by written confirmation.

Any quotation issued by Shoreditch Movers is based on the information supplied by you at the time of enquiry. If the details change before or during the move, including access conditions, parking limitations, number of items, or the presence of stairs or lifts, we may revise the price, schedule, or scope of work. A quote is not a fixed offer unless expressly stated as such in writing. We reserve the right to refuse a booking where the service requested is unsafe, unlawful, or outside our operational capacity.

Booking Process

To secure a booking, you must provide accurate information about the items to be moved, the collection and delivery addresses, preferred dates, and any special handling requirements. The booking is only confirmed once we accept the request and, where required, receive the agreed deposit or full payment. Confirmation may be issued by email, message, or other written form. A Shoreditch Movers booking is not guaranteed until confirmation has been sent by us.

It is your responsibility to ensure that all instructions are complete and correct. This includes floor levels, access restrictions, parking permissions, dimensions of bulky items, and any fragile or valuable belongings requiring special attention. If inaccurate or incomplete details are provided, delays, additional labour, or extra vehicle costs may apply. In some cases, we may adjust the planned crew size or equipment, and such adjustments may affect the final charge.

We may ask for identification or proof of occupancy before completing certain services, particularly where access to shared buildings, storage facilities, or secure premises is involved. You must ensure that someone authorised to act on your behalf is present at the start of the job and available to confirm instructions if needed. If you or your representative are absent and this causes delay, waiting time charges may apply in accordance with the quotation or our standard rates.

Payments

Unless otherwise agreed, payment is due in full on or before the completion of the service. We may request a deposit at the time of booking, especially for larger moves, weekend jobs, long-distance transport, or services requiring specialist equipment. Accepted methods of payment will be stated at the time of booking. We may decline cashless or cardless arrangements if they cannot be verified or processed securely.

All prices are quoted in pounds sterling and may be subject to additional charges where the actual work differs from the original booking details. Examples include waiting time, congestion caused by restricted access, additional flights of stairs, extra items, unplanned packing, dismantling beyond the agreed scope, or disposal fees for regulated waste. Any extra charges will be explained as soon as reasonably possible. Where a revised price is required, we may pause work until you approve the updated amount.

If payment is not received when due, we may charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable recovery costs where lawful. Title in any goods supplied by us, including packing materials and accessories, remains with us until paid for in full. Failure to pay may result in the suspension of future services or legal action for recovery. For business customers, we may require payment upfront or impose stricter credit terms.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving notice as early as possible. Cancellations made more than 48 hours before the scheduled start time will normally not incur a charge, unless we have already incurred non-recoverable costs such as parking permits, storage reservations, or third-party hire charges. For cancellations made within 48 hours, a cancellation fee may apply to cover allocated labour, vehicle scheduling, and administrative losses. The exact amount may depend on the notice given and the resources reserved.

If you are not present at the agreed time, or if we are unable to complete the job because access is denied, instructions are unavailable, or the property is not ready, we may treat the booking as cancelled by you and charge a reasonable abortive fee. We may also cancel or postpone a service where weather conditions, vehicle breakdown, staff illness, safety concerns, or events beyond our control prevent us from performing the work. In such circumstances, we will use reasonable efforts to rearrange the job at a mutually convenient time.

Liability

We will take reasonable care when handling your belongings, but you acknowledge that removals and transport services involve inherent risks. Unless caused by our negligence or breach of contract, we are not responsible for ordinary wear and tear, minor scuffs, or damage arising from pre-existing defects, inadequate packing by the customer, unstable fixtures, or items that are inherently fragile or unsuitable for transport. You should ensure that items of particular value or delicacy are declared in advance and properly protected.

Our liability for loss or damage is limited to the direct loss actually suffered as a result of our proven negligence, and may be capped at the amount set out in the booking confirmation or, if no specific limit is stated, to the amount of the service fee paid for the affected job, except where the law requires otherwise. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, to the fullest extent permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a claim arises, you must notify us as soon as reasonably practicable and provide evidence of the damage or loss, including photographs and an itemised description. You must also allow us a reasonable opportunity to inspect the goods or investigate the issue before repair, replacement, or disposal takes place.

If you pack your own belongings, use unsuitable containers, or choose to move items that we have advised are unsafe, then any resulting loss or damage will be your responsibility unless caused directly by our negligence. Where our team assists with packing, we will use reasonable skill and care, but we do not guarantee that all contents of boxes will be identified or protected against hidden defects. Special arrangements for antiques, artwork, electronics, or high-value goods must be agreed in writing before the move.

Waste Regulations

Where waste collection, disposal, or clearance services are agreed, they will be carried out in compliance with applicable UK waste legislation and local authority requirements. We will only remove items that are lawfully accepted for disposal and that you are entitled to dispose of. You must not include hazardous, prohibited, or controlled materials unless we have expressly agreed in writing and have the appropriate permissions, licences, and equipment to handle them. This includes, without limitation, asbestos, medical waste, chemicals, gas bottles, oils, paint in large quantities, and electrical items requiring specialist treatment.

By requesting waste removal, you confirm that the items are your property or that you have authority to dispose of them. You must accurately describe any waste to be collected so that we can determine whether the load is acceptable and how it must be handled. If undisclosed regulated waste is discovered, we may refuse collection, charge additional fees, or arrange lawful transfer to an authorised facility where possible. You agree not to leave waste in a public place or in a manner that could cause nuisance, contamination, or breach of law.

We may ask you to separate reusable items from waste where appropriate, and to remove personal data from electronic devices before disposal. Any items accepted for disposal may be sorted, recycled, reused, or otherwise processed in accordance with lawful waste management practices. Once waste has been collected for disposal and payment has been made, ownership passes to us or our appointed contractor, unless otherwise agreed. We do not accept responsibility for the recovery of discarded items after lawful disposal has occurred.

Customer Responsibilities

You are responsible for ensuring safe access to the property, including clear pathways, functioning lifts where available, and appropriate parking or stopping arrangements. You must protect floors, walls, doors, and communal areas where your building rules require it, unless we have expressly agreed to provide protective materials. Loose items should be secured, and appliances should be disconnected in advance unless our service includes disconnection. You must also ensure that pets, children, and bystanders do not interfere with the work or place themselves at risk.

If items are not packed by us, they should be suitable for transport and adequately labelled where necessary. We may refuse to move items that are dangerous, excessively heavy, poorly packed, or likely to damage property, vehicles, or other goods. Where dismantling or reassembly is included, we will use reasonable care, but we are not responsible for pre-existing faults, missing fittings, or items that cannot be safely reassembled due to manufacturing defects or unavailable instructions.

Delays, Force Majeure, and Service Changes

We will make reasonable efforts to perform the service at the agreed time, but arrival times are estimates and may vary because of traffic, road closures, weather, operational issues, or other events outside our control. We shall not be liable for delay caused by force majeure, including severe weather, fire, flood, strike, civil disturbance, or government restrictions. If a force majeure event materially affects the booking, we may cancel, reschedule, or adapt the service without penalty to the extent permitted by law.

We may also make minor changes to the service where necessary to protect staff, customers, or property. This may include using an alternative vehicle, changing the order of collection and delivery, or arranging a revised schedule. Any substantial change will be discussed with you where practicable. If you request additional work on the day, we may agree to provide it, but it will be charged separately and may require written confirmation before proceeding.

Complaints and Claims

If you have a complaint, you should raise it promptly so that we can investigate and attempt to resolve the matter. You should provide relevant details, including the booking date, description of the issue, and supporting evidence. Claims for loss or damage should normally be made within 7 days of completion of the service, unless a longer period is required by law or agreed in writing. Failure to notify us promptly may make it harder to investigate and may limit any remedy available.

Where a valid claim is established, our remedy may include repair, replacement, partial refund, or another reasonable solution at our discretion, provided that the law permits this. Any refund or compensation will reflect the actual loss proven and will not exceed the applicable liability limit. We do not waive any rights simply by discussing a complaint or offering goodwill assistance. Any informal resolution should not be treated as an admission of liability unless we state this in writing.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising under these terms, except where the customer is entitled by law to bring proceedings in another UK jurisdiction. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these terms from time to time to reflect changes in our services, commercial practice, or applicable law. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or agreed by both parties. Your continued use of our service after any revision constitutes acceptance of the updated terms for future bookings.